# FAQ

# Billing

# How does your pricing work?

Precision prices monthly according to client licence bundles. These bundles refer to unique client licences.

If you add a client to Precision, that will count as one of your licences for the current billing month, even if you remove that client. If you do remove a client, you can replace that licence with a new client in the next billing month.

You will have an additional 10% of your bundle size as leeway for your bundle, for example if you accidentally add a client.

If you accidentally remove a client, this can be restored under subscription > current period using the restore link.

# What is a client?

For Precision, a client is a Xero organisation or Quickbooks Online Company that Precision will sync with – typically this is your business or your client’s account. Learn about our Accounting Software Integration.

# What counts as a user?

Users are anybody that you invite into your Precision team. All plans include unlimited users.

# Do I have to pay for each user?

No. The subscription price is inclusive of an unlimited number of users.

# How can I pay for Precision?

We accept secure payments via MasterCard, Visa and AMEX. Credit card details can be entered within Precision user settings, either during or after your free trial.

# Is there a minimum term?

There are no minimum terms for your Precision service. If you decide to cancel, you will have access to Precision until the end of your monthly billing cycle, which will not renew.

# When will I be billed?

Precision bills in advance; you will receive an invoice by email for the number of clients active in the previous monthly billing cycle, which begins when you have entered your payment details.

# What's your Custom Pricing?

If you have more than 20 clients, please get in touch and we can arrange a custom plan for you that will meet your needs.

# Can I change bundles at any time?

If you're lucky enough to grow to need more than the number of clients in your subscription whilst using Precision, please inform us by email and we'll get you sorted with a new plan right away.

You can upgrade your bundles at any time, however you cannot downgrade your bundle in the same month you have upgraded. In order to downgrade your bundle, you will need to remove clients from your client list until you are within the bundle limits.

# Can I add my Practice for free?

Precision does not offer a free Practice licence; your practice will still take up one of your licence bundles.

# Regional Compatibility

# Does Precision work outside the UK?

Precision does accept multiple currencies - it detects the currency used in your GL, and will display that currency for that client accross the site.

Precision currently only uses UK tax calculations; for clients outside the UK we slightly alter the Precision experience in the following ways to prevent confusion:

  • Hide Corporation Tax and VAT Tracking Insights from the navigation
  • Hide Corporation Tax and VAT Tracking Insight statistics from the Client Overview dashboard
  • Rename VAT Return Checks to Tax Return Checks

# Will Precision include tax calculations for clients outside the UK in the future?

We've definitely got this on our roadmap! There's no real timescale for this though. For now, we're focussing on making sure that we are building a great product and that means working with local accountants. We still love hearing from our international users, so if you would like to see Precision bring tax insights to your region then please let us know. This helps us to prioritise which regions to start with.

We feel that Precision is a really useful toolkit for any client data, not just UK clients, so we would encourage you to try Precision for your team, wherever you're based. For international accountancies who would like a Precision paid subscription, we offer a discount code which will apply until we roll out full functionality in your area.

# Working with your accounting software

# How do I connect Precision to my Xero or QBO account?

A walkthrough of connecting Precision to your accounting software can be found in our Getting Started guide.

# What data does Precision use, and how?

With your approval, we create a Client in Precision out of the data we get from Xero or QBO. We keep Precision up to date with any changes in your GL with an automated syncing process. Our Accounting Software Integration guide has more info on the data we use, and the syncing process.

# Can I stop Precision from syncing with my GL?

Yes, you can disconnect Precision, which retains a snapshot of the data in Precision without further updates. You can also delete a client from Precision completely.

# Data Management

# Is my data secure?

Short answer: yes.

Longer answer: security is baked into the core of what we do, from the technologies we use to the best practices we follow around coding and infrastructure. Each client's data is housed in its own separate database, key information and backups are encrypted at rest and data in transit always journeys via SSL (https).

Your data is yours - we do not share your data with anyone.

# Can I invite my clients to Precision?

We actually don’t recommend you give clients access to Precision; while there are visibility settings in Precision that you can use to prevent members of your team seeing client data, your team members still have visibility of the list of other team members in various places, so if you add clients as team members those names will be visible.

Instead, we would recommend either you set up a separate Precision account for that client, or use the exports available within the Precision tools. Many of our tools are exportable to either Excel or pdf, and you can export any grids in Precision to Excel by right-clicking in any cell (exporting of Flows is not yet possible but will be available soon).

# How can I remove a client from Precision?

Deleting a client from Precision removes all corresponding data from the Precision system. This is not reversable - to bring a client back you'll need to go through the process of adding a new client.

There are two places you can delete a client from Precision - the Client Overview:

Delete From Overview

or from the options menu of a client on the Client List page:

Delete From Client List

You'll be prompted to confirm before proceeding.

Your data in Xero or QBO will not be affected by the removal of a client in Precision.

TIP

Just want to stop syncing with your accounting software? You can disconnect instead

# How do I leave Precision?

Had enough of Precision and want to delete your account?

If you are looking to pause your subscription for a period, you can do so under Manage Team from the sidebar in the Client List. Under Manage Team, select Subscription, and select the Cancel Subscription button.

If you are looking to delete your team permanently, you will need to create a new Team if you want to return to Precision at a later date. Please note, only a Team Owner can delete a team. To delete your team, click on your user avatar in the top right of the screen and select your settings from the dropdown list. From the links on the left of the page, select Teams to see the list of Precision teams you currently belong to (this will usually be just 1). Click the X button to the right of the team name to delete the team. Please note, this action cannot be undone.

# Still not sure?

We love to answer questions, just drop us a line and we'll answer your question as soon as possible

Last Updated: 3/10/2021, 10:47:12 AM